Client Terms and Conditions

We will provide the design, development, hosting, and/or ongoing maintenance services described in (a) the tier you selected (Starter, Grow, VIP, or Own It), and (b) the written quote we send you. Anything outside that scope is a separate engagement and will be quoted before work begins.

We reserve the right to refuse or stop work on any project whose subject matter we believe is illegal, deceptive, fraudulent, or otherwise materially harmful — see Section 9 (Acceptable Use).

The Agreement begins on the date you pay the setup fee or accept these terms (whichever is earlier) and continues until terminated under Section 5 or 6.

Recurring monthly plans (Starter, Grow, VIP) auto-renew on the same date each month until cancelled. Renewal is automatic unless either party gives notice as set out in Sections 5 and 6.

All fees are quoted and payable in pounds sterling (GBP) unless we agree otherwise in writing. Setup fees are paid upfront and in full before design work begins. Recurring monthly fees are billed in advance on the date of the month that maps to your start date.

We use Stripe to collect payments. By accepting this Agreement you authorise us, through Stripe, to charge your payment method for the setup fee and any recurring fees in line with your chosen tier. Stripe's own terms govern the payment processing relationship.

We do not add late fees or interest on overdue invoices. However, where a payment fails or remains unpaid for seven (7) days we will email a reminder; if it remains unpaid for fourteen (14) days we may suspend hosting, edits, and other ongoing services until the account is settled (Section 7).

Where your tier includes hosting, we deploy and operate your site on third-party infrastructure providers. As at the date of this Agreement those primarily include Vercel (compute and CDN), Neon (database), Resend (transactional email), and Stripe (billing). We may change or replace any of these providers at our discretion without your consent, provided the replacement offers materially equivalent service.

No uptime guarantee. We do not offer a contractual uptime SLA on Starter, Grow, or VIP. We will use commercially reasonable efforts to keep your site available, but availability ultimately depends on the upstream providers above and on the wider internet.

Outages and restoration.If your site becomes unavailable due to an outage at one of our upstream providers, we will (i) acknowledge the issue promptly once we are aware of it, (ii) work with the relevant provider's support and status channels to restore service, and (iii) keep you reasonably informed of progress. We are not liable for losses arising from third-party outages outside our reasonable control.

Maintenance.We may take your site offline briefly for planned maintenance, security patching, or emergency fixes. We'll give reasonable notice for planned work where practical.

You may cancel a recurring monthly plan at any time by emailing us with at least fourteen (14) days' notice before your next billing date. Your service continues until the end of the current paid period; we will not charge you for any subsequent month.

Setup fees are non-refundable once design work has begun. If you change your mind within seven (7) days of the start date and we have not yet started design work, we will refund the setup fee minus any payment-processor fees (typically ~3%).

Recurring monthly fees are billed in advance and are not pro-rated on cancellation, but no further charges will be taken once you have given notice.

We may terminate this Agreement, including suspending or permanently removing hosting and services, by giving you thirty (30) days' written notice by email. We may exercise this right for any reason, including but not limited to:

• We are discontinuing the relevant service or product line
• Your account is unprofitable to us at the agreed rate
• Our hosting or supplier costs change materially
• We choose, in good faith, not to continue working together

We may also terminate this Agreement immediately and without notice if you (i) materially breach this Agreement and do not cure the breach within seven (7) days of our written notice, (ii) fail to pay an invoice that has been outstanding for more than fourteen (14) days (Section 3), (iii) breach the Acceptable Use rules in Section 9, (iv) become insolvent, enter administration, or cease trading, or (v) attempt to resell, sub-licence, or fraudulently misrepresent our services.

Where we terminate under this Section, we will provide reasonable assistance to you in preserving your domain and any client-supplied assets (your logo, copy, images), but we are not obliged to provide a code export, a static site copy, or migration support unless you upgrade to the Own It tier (one-off fee).

If a payment remains unpaid for fourteen (14) days, we may suspend hosting, monthly edits, and any other ongoing service. During suspension your live site may be replaced with a holding page indicating the site is temporarily unavailable. Your domain remains yours throughout.

If the account is settled within sixty (60) days of suspension, we will restore the site to live status. After sixty (60) days we may delete the build from our infrastructure permanently, after which restoration would require a new setup fee.

Code ownership while you are on a recurring plan. On the Starter, Grow, and VIP tiers, the underlying source code (including the React/Next.js application, components, CMS configuration, and any internal tooling) belongs to Sitewright Studio. You receive a non-exclusive, revocable licence to use the live site for your business while you are paying us. You do not have rights to redistribute, sub-licence, fork, or self-host the codebase.

Own It tier. Where you have purchased the Own It tier and paid in full, ownership of the source code transfers to you on delivery. We retain a non-exclusive right to use generic components, design patterns, and tooling we developed in the course of the build for other clients.

Your content. You retain ownership of anything you provide to us — your brand assets, written content, photography, customer lists, and so on. You grant us a licence to use those materials solely to deliver the services described in this Agreement.

You will not use our services to host, build, or promote content that:

• Is illegal under UK law or the law of the country where your business operates
• Constitutes fraud, deception, phishing, malware, or unauthorised access to systems or accounts
• Constitutes hate speech, harassment, or material that incites violence
• Infringes any third-party intellectual property, trademark, or trade secret
• Is adult/sexually explicit, or relates to unlicensed gambling or unregulated financial products
• Sends bulk email, SMS, or other communications without the recipient's consent

Breach of this Section is a material breach of the Agreement and entitles us to terminate immediately under Section 6.

You warrant that:

• You have the right and authority to enter into this Agreement
• All materials you provide to us (text, images, logos, data) are owned by you or properly licensed for the use we will make of them
• Your business is lawfully constituted and registered where required

You agree to indemnify and hold us harmless against any third-party claim, loss, damage, or expense (including reasonable legal fees) arising from (a) your breach of this Agreement, (b) your content or the way you use the services, or (c) any breach of your warranties above.

We will perform the services with reasonable skill and care to a professional standard. We will fix bugs that arise from our build, at no additional cost, for thirty (30) days following launch.

What we do not warrant. We do not warrant that the services will be uninterrupted, error-free, or free of all security vulnerabilities; that the site will achieve any specific business outcome (traffic, leads, conversions, sales, search rankings); or that third-party providers we depend on will continue to operate or charge their current prices.

Except as expressly set out in this Section, all warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Nothing in this Agreement excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to that, our total aggregate liability to you under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total fees you have paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

We are not liable for any indirect, special, or consequential losses, including (without limitation) loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of data, or business interruption.

Each party agrees to keep confidential any non-public information disclosed by the other in connection with this Agreement, and to use it only for the purpose of performing under the Agreement. This obligation survives termination by three (3) years.

Neither party is liable for failure to perform any obligation (other than payment) where the failure is caused by events outside their reasonable control, including natural disasters, war, terrorism, riot, pandemic, government action, internet or telecommunications failures, third-party outages, or cyber-attacks.

We may update this Agreement from time to time. We will notify active clients of material changes by email at the address on file. Where you do not accept a material change, your sole remedy is to terminate under Section 5. Continued use of the services thirty (30) days after the change takes effect constitutes acceptance.

Notices under this Agreement must be sent by email — by you to hello@site-wright-studio.com, and by us to the email address you provided at signup. Notices are deemed received the first business day after sending.

This Agreement and any dispute arising out of or in connection with it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any such dispute, subject to either party's right to seek injunctive relief in any competent court.

This Agreement, together with our quote and your chosen tier, contains the entire agreement between us regarding the services and supersedes any prior discussions or proposals. Verbal commitments by either party are not binding unless confirmed in writing.

If any provision is held invalid or unenforceable, the remaining provisions remain in full effect. No failure or delay by either party in enforcing a right is a waiver of that right.